Payment

 

We pride ourselves in ensuring our customers have the best possible protection and security when making online transactions. Therefore we accept and recommend payment via Paypal.

The payments made via Paypal echeque will be subject to clearance. The products will be dispatched only after funds have cleared.

All product and shipping prices quoted do NOT include tax. The customer will be responsible for any import taxes or duties.

 

Shipping & Delivery

 

Freight charges

Depending on your location, order value and order weight you will be offered one or more of the following shipping services to choose from during the checkout process. Please ensure you understand the different features of each service. (All services will require a signature on delivery.)

Shipping services

Airmail shipping - Registered service with online tracking and signature required -- delivery within 15-30 business days.
Expedited shipping (EMS) - Reliable express service with online tracking -- delivery within 4-7 business days.

All package will send from Thailand.

Service times vary by destination. If in doubt, or your item is required urgently, please contact us.

If no one is available to sign for your package when a delivery attempt is made a card will be left for you and the items will be returned to your local post office for collection. If this is a problem we suggest you enter an alternative delivery address such as a work address during the checkout process where there will be someone available to sign for the package.

Shipping Address

Please ensure you have the correct postage address stated as it cannot be changed after the payment has been received.

 

Returned & Replacements

 

Unwanted items may be returned within 14 working days of receipt subject to the following conditions:

You must obtain verbal permission from us prior to returning any products.

Products must be returned within 7 working days of their receipt with all original packaging and enclosures intact and unbroken. Failure to comply with this clause will result in a fee of 20% of the invoiced value of the goods being retained to cover the costs of replacing the damaged packaging

Products must be returned to us at the buyers cost. You must take reasonable care to ensure that the goods are not damaged whilst in return transit to us. You are responsible for any loss or damage caused as such, we therefore strongly recommend that you use an insured carrier service to return the products to us

Once the products are received and examined we will process a refund within 7 days for the cost of the products, less the original shipping charge shown on your invoice and less any deduction as explained above.

You do not however have the right to return your goods under any of the following conditions:

- If the order is for products which by their nature cannot be returned or are liable to deteriorate or expire rapidly
- If the products have been installed, used or fitted in any way whatsoever
- If the order was for any non-stock special order products ordered specifically and/or manufactured specifically for you on your instructions.

Please note that we will not accept items for return that have been installed, used or fitted in any way under any circumstances.

Any products returned that do not comply with the conditions stated above, or where our agreement to refund is not obtained prior to returning them will not be refunded.

Exchange of parts

Products which are correctly supplied by us, but which you wish to return for exchange as a result of having ordered them incorrectly, will be subject to a further carriage charge on return of the replacement products.

Incorrectly supplied parts

In the rare event of receiving an incorrect item please let us know immediately and we will exchange or refund the price of the products and any freight to or from our premises.

Faulty parts

In the unlikely event of a part being faulty please contact us and we will endeavor to ensure the quickest solution to your issue.

Carrier damages

Please advise us of any carrier damage to insured items within 3 days of receipt of your products. We regret that beyond this time we may be unable to process your claim. Should any products be damaged in transit you must allow us and/or our carriers reasonable access to the goods and packaging so that your claim can be substantiated. Failure to allow such access will invalidate any rights that you may have to a refund or replacement items.

 

Privacy & Security

 

We respects your privacy and will keep all of your personal details secure and confidential. Any information you submit is only used in order to process your order. Your personal details will not be sold, exchanged, or disclosed unless required by law.

 

Customer Service

 

We take great pride in providing our customers with not only the very best quality products but also top class service to back them up. Your enquiries are always welcome and will be answered promptly by one of our customer service staff. So please always feel free to contact us with any questions you may have!