Returns & Replacements

 

Unwanted items may be returned within 14 working days of receipt subject to the following conditions:

You must obtain verbal permission from us prior to returning any products.

Products must be returned within 7 working days of their receipt with all original packaging and enclosures intact and unbroken. Failure to comply with this clause will result in a fee of 20% of the invoiced value of the goods being retained to cover the costs of replacing the damaged packaging.

Products must be returned to us at the buyers cost. You must take reasonable care to ensure that the goods are not damaged whilst in return transit to us. You are responsible for any loss or damage caused as such, we therefore strongly recommend that you use an insured carrier service to return the products to us.

Once the products are received and examined we will process a refund within 7 days for the cost of the products, less the original shipping charge shown on your invoice and less any deduction as explained above.

You do not however have the right to return your goods under any of the following conditions:

- If the order is for products which by their nature cannot be returned or are liable to deteriorate or expire rapidly
- If the products have been installed, used or fitted in any way whatsoever
- If the order was for any non-stock special order products ordered specifically and/or manufactured specifically for you on your instructions.

Please note that we will not accept items for return that have been installed, used or fitted in any way under any circumstances.

Any products returned that do not comply with the conditions stated above, or where our agreement to refund is not obtained prior to returning them will not be refunded.

Exchange of parts

Products which are correctly supplied by us, but which you wish to return for exchange as a result of having ordered them incorrectly, will be subject to a further carriage charge on return of the replacement products.

Incorrectly supplied parts

In the rare event of receiving an incorrect item please let us know immediately and we will exchange or refund the price of the products and any freight to or from our premises.

Faulty parts

In the unlikely event of a part being faulty please contact us and we will endeavor to ensure the quickest solution to your issue.

Carrier damages

Please advise us of any carrier damage to insured items within 3 days of receipt of your products. We regret that beyond this time we may be unable to process your claim. Should any products be damaged in transit you must allow us and/or our carriers reasonable access to the goods and packaging so that your claim can be substantiated. Failure to allow such access will invalidate any rights that you may have to a refund or replacement items.